Privacy Policy

Privacy Policy

DIVINE ORGANIC HUB 

This Privacy Policy explains how DIVINE ORGANIC HUB (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit divineorganichubghana.com, make a purchase, or otherwise interact with us. By using the Site, you agree to the practices described here.

  1. Information We Collect

Information you provide to us

  • Account details: name, email address, password, phone number.
  • Order details: billing and shipping addresses, items purchased, order history.
  • Payment information: payment card or other payment details, which are processed by our payment providers.
  • Communications: messages you send to customer support, survey responses, reviews, and newsletter or marketing preferences.

Information we collect automatically

  • Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, referring URLs, and date and time of visits.
  • Cookies and similar technologies
  • Approximate location based on IP address.

Information from third parties

  • Payment processors, shipping carriers, and fraud-prevention services.
  • Social login providers, if you choose to sign in with them.
  • Advertising and analytics partners.
  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, delivery, returns, and refunds.
  • Create and manage your account.
  • Provide customer support and respond to your requests.
  • Send order confirmations, shipping updates, and other transactional messages.
  • Send marketing communications about products, offers, and promotions (where permitted and in line with your preferences).
  • Personalize your shopping experience and recommend products.
  • Detect, prevent, and investigate fraud, security incidents, and other illegal activity.
  • Analyze site performance and improve our products, services, and Site.
  • Comply with legal obligations and enforce our terms.
  1. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

Where data protection law such as the GDPR applies, we process personal data on these bases:

  • Contract: to complete your purchase and provide the services you request.
  • Legitimate interests: to prevent fraud, secure the Site, improve our services, and conduct certain marketing, where these interests are not overridden by your rights.
  • Consent: for marketing emails, non-essential cookies, and other uses where consent is required. You may withdraw consent at any time.
  • Legal obligation: to meet tax, accounting, and other legal requirements.
  1. How We Share Your Information

We do not sell your personal information for money. We share it only as described below:

  • Service providers: payment processors, shipping carriers, web hosting, email delivery, customer support tools, analytics, and fraud-prevention providers, who may use data only to perform services for us.
  • Marketing and advertising partners: to show you relevant ads and measure their performance, subject to your choices and applicable law.
  • Legal and safety: where required by law, court order, or government request, or to protect the rights, property, or safety of us, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred to the successor entity.
  • With your consent or at your direction.

We do not store full payment card numbers on our servers. Payment details are handled by our PCI-DSS compliant payment providers.

  1. Cookies and Tracking Technologies

We and our partners use cookies, pixels, and similar technologies to:

  • Keep the Site working (e.g., shopping cart, login, security) – these are strictly necessary.
  • Remember your preferences.
  • Understand how visitors use the Site (analytics).
  • Deliver and measure advertising.
  1. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, tax, accounting, and reporting requirements, resolve disputes, and enforce our agreements. For example, order records are generally kept for [5] years. When data is no longer needed, we delete or anonymize it.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.

  1. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to legal exceptions.
  • Port your data in a portable format.
  • Object to or restrict certain processing.
  • Withdraw consent at any time.
  • Opt out of marketing emails (use the unsubscribe link in any email) and of targeted advertising or the sale or sharing of personal information.
  • Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at we*********@*******************na.com. We may need to verify your identity before responding, and we will respond within the time required by law. You may also have the right to lodge a complaint with your local data protection authority.

  1. Children’s Privacy

The Site is not directed to children under [16] years of age, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

  1. Automated Decision-Making

We may use automated tools for fraud detection and product recommendations. We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing, except as permitted by law.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where required, notify you by email or through a notice on the Site. Your continued use of the Site after changes takes effect means you accept the updated policy.

  1. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: we*********@*******************na.com